Terms of Service
Effective Date: January 1, 2025
Welcome to Avalora. These Terms of Service govern the use of our legal advocacy services in tax appeals, audit dispute resolution, and refund claim processes, as well as the purchase of information and physical products through avaloraapp.com.
1. Scope of Services
1.1 Legal Advocacy Services
Avalora provides representation and support for individuals and entities engaging with government authorities in appeals, disputes, and claim processes. Our team advocates on your behalf to facilitate fair outcomes and documentation compliance.
1.2 Information Products
Digital guides, training modules, and resource materials that offer step-by-step guidance and best practices for appeals, dispute management, and claim procedures. Access is granted upon payment confirmation.
1.3 Physical Products
Printed manuals, document kits, and toolkits designed to help organize and prepare submissions for appeals, audits, and claims. Items ship upon order processing.
2. Fees and Billing
Fees are stated in the service agreement or product listing and require prepaid clearance prior to access or service provisioning. All charges are final unless otherwise specified in Section 3.
3. Cancellation, Rescheduling, and Refund Policy
Extended Refund Terms: Avalora aims to ensure client satisfaction. In exceptional circumstances, requests for reimbursement outside these guidelines may be considered at our discretion. All such requests must be submitted in writing to our office at the address below.
3.1 Legal Advocacy Services
Clients may cancel or request a reschedule with no penalty if notice is provided at least 48 hours before a scheduled meeting. Requests made within 48 hours of the appointment will not qualify for reimbursement due to the commitment of resources and scheduling constraints. Once advocacy work has commenced, fees are noneligible for reimbursement as tasks are custom-tailored and resource-intensive.
3.2 Information Products
Purchasers may seek a refund within 14 days of purchase if no content has been accessed or downloaded. Approved requests will result in a refund to the original payment method within 14 business days from approval date.
3.3 Physical Products
Items may be sent back within 30 days of receipt in unused condition. Once received and inspected, an approval will trigger a refund to the original payment method within 14 business days. Customers are responsible for shipping expenses unless the product is defective or damaged.
4. Contact Information
Address: 66 Wellington Street West, Toronto, ON M5K 1A2, Canada
Phone: +14168823642
Business ID: 277095797
For service cancellations, rescheduling, reimbursement inquiries, or other matters, please contact us.